Return Policy

At Jackson Mattress Shop, we strive to ensure your satisfaction with every purchase. If you need to initiate a return, please contact us first by calling 307-734-9111 or emailing sales@jacksonmattressshop.com. Please provide the following information:

• Your full name

• The product name or model

• Proof of purchase

Below are our detailed return policies for each product category:

• Mattresses

  • Stearns & Foster® and Tempur-Pedic® Mattresses:

    • Enjoy a 90-Night Trial Period. We ask that you try your mattress for at least 30 nights.

    • If, within the first 90 nights, you are not satisfied, contact us and a representative will assist you.

    • After 90 nights, your mattress is protected by the manufacturer’s 10-Year Limited Warranty.

  • Sealy® Mattresses:

    • Sealy Essentials, Posturepedic, Posturepedic Plus and Posturepedic Pro mattresses are not eligible for returns or sleep trial but are covered by their 10-Year Limited Warranty.

  • Serta® Mattresses:

  • We understand it can take time to decide if a product is right for you, which is why we offer an at-home trial only on iComfort Pro and Perfect Sleeper X mattreses. Our 100-Night Sleep Trial starts on the date of delivery and allows you to return any products that aren’t a good fit for a full refund, so you can rest assured you won't be stuck with something you don’t love!

  • Our return policy allows for one return or exchange per household, per 12 months. This means we can only return and refund or exchange one mattress purchased within the same 12 months. 

  • Important Conditions for Mattress Returns:

    • A mattress protector must be used during the 90-Night Trial Period to qualify for a return.

    • For mattresses damaged upon delivery, you must notify us within 48 hours and provide proof of damage.

  • Return Fees and Conditions:

    • Mattresses must be returned to the store location. Customers are responsible for all shipping costs.

    • A return fee of $149–$249 may apply.

    • Floor model mattresses are not eligible for returns and are only covered by the manufacturer’s warranty.

• Foundations and Power Bases

  • Foundations and Sealy® Ease Power Bases are non-returnable.

  • The Sealy® Ease Power Base comes with a 3-Year Full Parts and Labor Warranty and a 25-Year Limited Warranty on the frame.

• Pillows, Sheets, and Protectors

  • Due to the personal nature of these products:

    • Returns are accepted only if the item is damaged at delivery or has a product defect.

    • All items are covered by a warranty to protect your investment.

• Furniture

  Flexsteel:

  • Furniture returns must be initiated within 30 days of delivery.

  • To qualify for a return, furniture must be functional, clean, and undamaged.

  • Customers are responsible for all shipping costs associated with returns.

  • Once the returned item arrives at our location, we will inspect it before processing the return.

  • For damaged furniture delivered to your home, notify us within 48 hours and provide proof of damage.

  • Each piece of furniture is backed by a warranty to ensure your investment is protected.

  Bassett:

  • Custom Products: Bassett does not accept returns on any custom ordered product. All custom items will be identified on the sales order.

  • Non-Custom Items: For any non-custom items, Bassett will accept cancellation prior to delivery with a 15% restocking fee. This fee is 15% of the total sale price of the merchandise, excluding tax and delivery.

  • Accessories: All stocked, non-custom accessories can be returned within 30 days with proof of purchase.

  • Rugs: Custom rugs can be cancelled within 24 hours of the order being placed and are not eligible for return. All other rugs can be returned with a 30% restocking fee within 30 days of receipt of merchandise.

  • Clearance/Flash Sale Items: Clearance and Flash Sale items are final sale and may not be returned or cancelled. Quantities are limited and no price adjustments will be made to prior sales.

  • As-Is merchandise in store: All as-is merchandise in store is not eligible for return or cancellation. Please inspect these pieces carefully upon purchasing.

  For more information about Bassett terms and conditions please click here.
  
  Liberty Furniture:

  • Return Authorization (RA) Policy

    To ensure fast and accurate handling of defective items:

    • After submission, Liberty will review and issue the official RA documentation.

    • Defective items must be packaged properly and returned freight collect within 30 days of the RA date.

    • The RA number must be clearly marked on each carton, and a copy of the RA must accompany the shipment.

    • Liberty will inspect returned items and will determine the credit value not to exceed 100% of the invoiced price for approved defects.  

  • Refused or Returned Shipments

    Refused or returned shipments may incur:

    • A 10% restocking fee

    • Outbound and return freight charges

    • Additional handling or processing fees

If you have any questions about our return policy, please don’t hesitate to contact us. We’re here to help!