Last updated
January 01, 2025
At Jackson Mattress Shop, we strive to ensure your satisfaction with every purchase. If you need to initiate a return, please contact us first by calling 307-734-9111 or emailing sales@jacksonmattressshop.com. Please provide the following information:
- Your full name
- The product name or model
- Proof of purchase
Below are our detailed return policies for each product category:
-
Mattresses
- Stearns & Foster® and Tempur-Pedic® Mattresses:
- Enjoy a 90-Night Trial Period. We ask that you try your mattress for at least 30 nights.
- If, within the first 90 nights, you are not satisfied, complete our Return Form, and a representative will assist you.
- After 90 nights, your mattress is protected by the manufacturer’s 10-Year Limited Warranty.
- Sealy® Mattresses:
- Sealy mattresses are not eligible for returns but are covered by their 10-Year Limited Warranty.
- Important Conditions for Mattress Returns:
- A mattress protector must be used during the 90-Night Trial Period to qualify for a return.
- For mattresses damaged upon delivery, you must notify us within 48 hours and provide proof of damage.
- Return Fees and Conditions:
- Mattresses must be returned to the store location. Customers are responsible for all shipping costs.
- A return fee of $149–$249 may apply.
- Floor model mattresses are not eligible for returns and are only covered by the manufacturer’s warranty.
-
Foundations and Power Bases
- Foundations and Sealy® Ease Power Bases are non-returnable.
- The Sealy® Ease Power Base comes with a 3-Year Full Parts and Labor Warranty and a 25-Year Limited Warranty on the frame.
-
Pillows, Sheets, and Protectors
- Due to the personal nature of these products:
- Returns are accepted only if the item is damaged at delivery or has a product defect.
- All items are covered by a warranty to protect your investment.
-
Furniture
- Furniture returns must be initiated within 30 days of delivery.
- To qualify for a return, furniture must be functional, clean, and undamaged.
- Customers are responsible for all shipping costs associated with returns.
- Once the returned item arrives at our location, we will inspect it before processing the return.
- For damaged furniture delivered to your home, notify us within 48 hours and provide proof of damage.
- Each piece of furniture is backed by a warranty to ensure your investment is protected.
If you have any questions about our return policy, please don’t hesitate to contact us. We’re here to help!
